Website Policies

1. Introduction

QuCiL Health™ ("we," "our," "us") respects and protects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website (qucilhealth.com), chatbot, and secure communication platforms.

By using our website, you agree to the terms of this Privacy Policy.

1.1 Information We Collect

We may collect the following information:

• • Personal Information: Name, phone number, email address, or other details you provide voluntarily
• • Health Information: Information you share for scheduling, telemedicine, or care coordination (only through secure systems)
• • Payment and Insurance Information: Collected securely only through our OptiMantra patient portal
• • Technical Data: Cookies, IP address, device type, and browsing activity for website functionality and analytics

1.2 How We Use Your Information

We use your information to:

• • Provide and manage healthcare services
• • Schedule and confirm appointments
• • Conduct secure telemedicine visits and messaging
• • Process payments and insurance claims
• • Communicate securely regarding care and results
• • Improve our website and patient experience
• • Comply with legal, regulatory, and HIPAA requirements

1.4 Sharing Information

We do not sell, rent, or trade your information. We share information only when necessary to:

• • Provide or coordinate your healthcare
• • Process insurance or billing
• • Work with HIPAA-compliant vendors (Spruce, OptiMantra, Tidio) under Business Associate Agreements (BAAs)
• • Comply with law enforcement or regulatory requirements

1.5 Your Rights

You have the right to:

• • Access or obtain a copy of your records
• • Request corrections or updates
• • Request deletion of non-medical personal data (where legally permitted)
• • Request restrictions on certain disclosures
• • Obtain a portable copy of your data

To exercise your rights, contact us at info@qucilhealth.com.

1.6 Texas Data Privacy & Security Act (TDPPSA) Rights

Texas residents may also have the right to:

• • Access or correct personal data
• • Request deletion of certain data
• • Obtain a portable copy
• • Opt out of specific data processing

1.7 Children

QuCiL Health™ provides care for patients ages 7 and older. Patients under 18 require parent or guardian involvement unless Texas law permits minor consent.

We comply with COPPA and do not knowingly collect information from children under 13 without parental consent.

1.8 Data Security

We protect your information using:

• • Encrypted communication via Spruce and OptiMantra
• • Secure patient portals and telemedicine platforms
• • HIPAA training and safeguards across all staff

1.9 Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date.

1.10 Contact

1.3 HIPAA Compliance

QuCiL Health™ is a HIPAA-covered entity. We maintain strict safeguards to protect your Protected Health Information (PHI).

We use the following HIPAA-compliant platforms:

• Spruce Health – Our primary secure communication system. Spruce is used for phone calls, secure messaging, document uploads, and telemedicine visits.
• OptiMantra – Our complete electronic health record (EHR) system. OptiMantra provides secure scheduling, patient portal access, telemedicine, messaging, document uploads, and patient payments.
• Tidio Chatbot – Available on our website for general inquiries. Tidio operates under a HIPAA Business Associate Agreement (BAA), but it is not intended for sharing PHI.